Are you an Australian Business?
Yes! We are based in Queensland. We ship our products from our fulfillment provider based in South East Asia. We ship to Australia, USA & Canada.
Am I able to track my order?
Yes. All orders will have the ability to be tracked. Tracking details will be emailed to the email address you provide at checkout when the order is dispatched from the warehouse. You can also track your order by inputting your order number and email address via the this link "Track My Order". If you have any queries about the delivery of your order, please email as at anytime via email@example.com
Do I have to sign for the order.
You will not need to sign for the package. They will leave the package within your letterbox. Alternatively the courier will leave a calling card, inviting you to pick up your package at the nearest depot.
The tracking information says it's been delivered, but it's not here? What do I do?
This rarely occurs but it's generally a small error during delivery. If this does occur you will need to contact Australia Post (If in Australia) or your local postal service to check on the delivery or lodge a report. Please let us know if this has happened. If the postal service says something has gone wrong with the delivery, we will do everything we can to make you happy.
I made a mistake entering the delivery address. Can I change it?
In most instances yes, but there is a short time frame to make adjustments. You can email us at firstname.lastname@example.org within 12 hours of submitting the order to make adjustments to the delivery address. Please check your order carefully before submitting to avoid this situation. If you provide an incorrect or incomplete shipping address, we are not able to provide a refund for your purchase.
90 Day Returns & Refunds
We will happily accept returns within 90 days from the order date and you can receive a refund or exchange. You can return your Xavier Stone product for the following reasons;
- Looks different to image on the website
- Poor quality / Faulty on arrival
- Incorrect item received
All items must be in original, unused condition including the retail packaging.
You will need to pay for the return shipping. Once we have received the returned product and all conditions have been met, we will refund the purchase price of the item. If you opted for an exchange, a new item will be shipped to you. If you opted for a refund, credit will automatically be applied to your credit card or original method of payment, within at least 15 business days.
If you would like to lodge a return or refund, please email email@example.com
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org