Refund policy

90 Day Returns & Refunds

We will happily accept returns within 90 days from the order date and you can receive a refund or exchange. You can return your Xavier Stone product for the following reasons;

Looks different to image on the website 
Poor quality / Faulty on arrival 
Incorrect item received 
All items must be in original, unused condition including the retail packaging.

You will need to pay for the return shipping. Once we have received the returned product and all conditions have been met, we will refund the purchase price of the item. If you opted for an exchange, a new item will be shipped to you. If you opted for a refund, credit will automatically be applied to your credit card or original method of payment, within at least 15 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@xavierstone.com.au

If you require information on lodging a product warranty claim, please consult the product warranty page at the foot of our main page.